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Terms & Condition
We at The Fog Munnar believe in co-existence. Munnar is a beautiful town and remains largely untouched. You will find nature at it’s best here and so, as we provide this service to showcase this very nature we also have to be responsible enough to ensure least damage. In building this property we tried to keep as much vegetation as we could, hence the green lawns and many a plants and trees brightening up The Fog Munnar. We use solar energy as a major source of electricity
Child Policy :
Child below 6 years will be complimentary without an extra Bed and child above 6 year will be considered as extra person in the room inclusive of extra Mattress.
Privacy Policy
The Fog Resort and Spacollects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guests needs. We endeavour to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfil special requests (e.g., health conditions that require special room accommodations).
The Fog Resort and Spais fully committed to providing you with information about the collection and use of personally identifiable information furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it.
To ensure that your personally identifiable information is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e- mail address changes, or you wish to add an additional method for us to communicate with you).
The Fog Resort and Sparecognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although 'guaranteed security' does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including password controls, "firewalls" etc.
Refund & Cancellation Policy
If the booking is cancelled within 72 hours prior of check in date - 1 night retention charges will apply. If cancelled prior to 72 hours from the check in date - NIL charges apply.
Cancellation Policy
1. Cancellation/retention fee as indicated would be levied on all confirmed bookings. Cancellation charges are applicable on the total duration of stay and on entire booking.
2. 90% of the total will be refunded if the booking gets cancelled before 20 days.
3. 50% of the total will be refunded if the booking gets cancelled before 7 days.
4. 100% Retention charges applicable for No Shows and for the confirmed booking being cancelled before 72 hours.
5. Mode of payment would either cheque or bank transfer and it would be done within 15 days after the cancellation is done.
